Custom Uniforms (Band Dress, Marching Kits)

Custom-manufactured uniforms are made to your specific colours, crest, sizing and design. Once we produce a sample and you approve it, the batch order is final. Size and colour changes are not accepted after approval.

What We Check Before Dispatch

• Every set is cut and stitched to your approved size chart
• Embroidery placement and thread colour match your sample
• Seams, hems and trims are inspected
• A random set from the batch is held against your physical sample to confirm match

If There's an Issue After Delivery

Contact us within 3 days of receiving the consignment with photographs of the defect. We will arrange a solution — replacement pieces, alteration credits, or a refund of the affected portion — depending on what went wrong and when we can verify it.

We do not accept returns for:

• Size or colour changes of mind after sample approval
• Normal wear after a uniform has been worn or washed
• Fit issues that should have been caught during sample review

Bulk Instrument Orders

School and institutional bulk orders are quality-checked before dispatch. If you receive an instrument with a defect — dented body, stuck valve, misaligned keys — report it within 3 days and we will replace it at no extra cost.

New, Ready-Stock Instruments

If you receive an instrument with a visible defect — a dent, a stuck valve, misaligned keywork, or a loose fitting — you have 48 hours from delivery to report it. Do not play or attempt to service it; send photographs of the defect and your order number to info@bandbaazar.in.

Pre-Owned Instruments

Pre-owned instruments are sold "as inspected" and are not returnable. We inspect every unit and list any cosmetic or functional wear in the listing. If cosmetic damage was not disclosed, contact us within 24 hours with evidence.

What Happens After You Report a Defect

1. We inspect your photos. If it's a manufacturing defect or a delivery damage issue, we approve a replacement or refund immediately.
2. We send a replacement. You receive a tracking number and the new instrument ships within 3–5 business days.
3. Return of the defective unit is optional. In most cases we do not ask for the defective instrument to be returned (we absorb that cost). If we do ask for it, we pay for return shipping.

We do not accept returns for:

• Change of mind or buyer's remorse
• Damage from mishandling, dropping, or attempting repairs
• Cosmetic marks that do not affect function
• Wear from normal use (valves needing oil, pads needing cleaning)

How Refunds Work

If a replacement is not possible or you prefer a refund, we issue it to your original payment method (UPI, bank transfer, or other means depending on your order).

Advance Payments (30% Booking Fee)

Most BandBaazar orders use a 30% advance payment to confirm, with the balance payable by Cash on Delivery or prepaid UPI. If we reject your defect claim and no return is issued, the advance payment is non-refundable. If we approve a return and issue a refund, the 30% advance is included in that refund.

COD (Cash on Delivery) Orders

If you received the order via Cash on Delivery and a defect is approved for return, we will issue a refund to your registered email and WhatsApp number within 5 business days of receiving the defective unit back (if required).

If the package arrived damaged or the instrument is broken on opening, do not accept delivery if possible. If you already accepted it, photograph the damage and contact us within 24 hours.